• provide a written quotation for specific work on request

• complete work promptly and to agreed deadlines

• safeguard the confidentiality of any information entrusted to us

• to sign a written agreement before the work is carried out

• for work at an hourly rate – to pay within 14 days of our invoice which will be submitted with the completed work

• for a monthly 'package' agreement – to pay in advance on the first working day of each month